Financial Institutions

Are you facing increasing demands from customers for up-to-the-minute status reports on account balances, applications and transactions?

Is it difficult for your agents to keep up with new and enhanced product and service offerings?

Has retail expansion put pressure on hiring, training and sales personnel?

ASD Softswitch is the software banks, credit card companies, insurance carriers, and financial institutions use to connect customers with information faster, more effectively and more efficiently.

Do more with less: Handle more calls; make more sales

• Make information available 24/7. Give callers real-time transaction and account information without them having to speak to a live operator.
• Increase customer satisfaction as on-hold and wait times are reduced.
• Mitigate the need for more and more employees
• Sales increase as agents spend more time selling and advising customers; less time answering routine questions

Be more flexible and more adaptable: Respond more quickly; provide more options for consumers

• Track and disseminate responses from multiple marketing campaigns
• Provide multiple customer contact options—phone, e-mail, text to speech, voice recognition and IP telephony (VOIP)
• Customize software “on the fly” to accommodate your changing needs
• Advanced functionality, including ACD with skills-based routing, IVR, predictive dialing, real-time and historic reporting, call transfer with data and screen pop, empowers you to provide exemplary customer service

Increase accountability and customer satisfaction: Protect yourself from disputes, complaints and lawsuits

• Protect customer privacy and data integrity
• Manage seasonal and cyclical demands—without adding personnel
• Record and retrieve incoming and outgoing calls to validate conversations, transactions and orders
• Transfer calls anywhere in real-time to avoid miscommunication and mistakes.
• Consolidate customer information in one, easily accessible screen that both on-site and remote agents can use to serve the customer

ASD Softswitch gives you the functionality you need to compete more effectively in today’s challenging environment. And the best part of all? ASD Softswitch costs less than half of what comparable programs cost…and includes free upgrades while taking advantage of outstanding technical and marketing support.