About the Company

SCS helps businesses with inbound, outbound and blended call centers connect customers with information faster, more effectively and more efficiently. Their primary product, ASD Softswitch, is a fully integrated software suite that enhances telephone hardware and provides digital recording, IVR, ACD, call monitoring, VOIP, and other advanced features that complement existing enterprise solutions or replace them.

The company was founded in 1987 as a software development firm, using technology to solve business problems and increase productivity. ASD Softswitch, is an intuitive, feature-rich software suite that offers advanced solutions for stand-alone and internal contact centers. It is ideal for medical centers, financial institutions, credit card companies and any other organization that handles a large volume of calls from the public.

Using artificial intelligence technology (AI), ASD Softswitch analyzes and “learns” from call volume history, then adjusts communications systems immediately, allowing companies to manage calls, callers and information flow. Ultimately, the product enables call centers to satisfy demands for information in a way that increases customer satisfaction and saves money.

CT Labs, an independent testing and analysis lab service that serves the telecommunications industry, called ASD Softswitch’s performance “rock solid” and awarded it the “CT Labs Tested” label.

Principals:

Michael P. Mitchell, President and Co-Founder
Mike Mitchell co-founded SCS in 1987 and serves as the company’s strategic leader. With more than 20 years of experience in management information systems and business administration, he has shared his knowledge and expertise of networks, information management, operations, and process with companies across North America. Before founding SCS, Mike served as Vice President of MIS for a large marketing firm and Operations Manager, MIS, for an insurance administration organization owned by a Blue Cross/Blue Shield consortium.

Javier Limones, Executive VP Development and Co-Founder
Javier Limones is an expert at architecting and developing software applications for production control, manufacturing processes, engineering controls, robotics, telemarketing and telephony systems. He has over 20 years of experience in systems engineering and design across multiple platforms, including Microsoft Windows™, Novell™ and MS-DOS™. Javier is the author of a book on programming and technical articles published in Europe and South America. He also appears on the lecture circuit throughout Spain.

Manuel Caracuel, Executive VP Research
Manuel Caracuel is an experienced Software Engineer with 6 years advanced computer science education and over 12 years of experience in computer telephony, multi-threaded and real-time distributed high performance systems. He specializes in working with telephony cards from Intel Dialogic. Manuel has conducted artificial intelligence research in fuzzy logic, neural networks, robotics, and algorithms parallelization. His extensive programming skills include C, C++, C#, Assembler, etc., and operating systems Windows, Novell and MS-DOS. He is co-author of both Visual Engine for Clipper (VEC), an application development tool, and ASD softswitch, SCS's flagship product.

Mark Findahl, VP Customer Service
Mark Findahl has over 20 years of IS/IT experience in a wide range of industries. Most recently he was Director of Information Systems for a large teleservices firm. Mark’s experience and expertise in business analysis, project management, and customer support provide valuable skills that enhance our ability to provide our customers with excellent service. His primary responsibilities include managing our Sales and Marketing efforts as well as heading up our customer relationships.

Isaac Shloss, VP Technical Support
Isaac Shloss has over 8 years experience in network/telephony administration, end user support, and IT service management in the Call Center industry. His experience was invaluable while working for a top 10 US teleservices provider, and his proven track record in IT management makes him a perfect fit for supporting both technical as well as operational needs in our industry. Isaac was an early pioneer and administrator of ASD softswitch for more than 5 years before joining our team at SCS. Isaac's experience as a teleservices end user gives him keen insight as he manages our Customer Care and Support department. His primary responsibilities include providing technical and call center support and assisting customers with new project visualization and development.